Returns & Exchanges
We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day return policy on most items to ensure you find your perfect fit. Please note that for hygienic reasons, certain intimate apparel items may be subject to specific return conditions.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your unwashed and unworn items in their original packaging, ensuring all tags remain attached.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy as we process your refund or replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing